Frequently Asked Questions
Q: Where do we go to load Book A Cruise Pontoon?
A: The address put in for directions is to the DoubleTree Hotel in New Bern; however, we suggest you park behind Truist bank. Looking at the DoubleTree Hotel go to the right (between Skysail condos and DoubleTree Hotel). Go to the flag pole, you will see B Dock of New Bern Grand Marina on the Riverwalk. Take a right and go towards the train tracks. You will see A Dock, directly behind Skysail condos. Pick up is next to A Dock.
Q: Are your tours wheelchair and walker friendly?
A: Yes, please message us if you need additional assistance. Our captains will assure you and your loved one boards with ease.
Q: Do children ride free?
A: No, USCG regulations limit 6 customers on board each tour; therefore, children and infants are included and charges are per head.
Q: What is your refund policy if 2 River Cruises has to cancel due to weather, safety, or a Captain became unavailable?
A: You will receive a full refund.
Q: What if I need to cancel 1 or all of my reservation ticket (s)?
A: We have a 48 hour Cancellation Policy. In order to receive a refund or to reschedule your trip, you must contact us at least 48 hours prior to your scheduled departure date. If you are unable to reschedule and your event is more than 48 hours out, there will be $3 processing fee for each ticket. The Wix program charges us processing fees for each transaction order placed that does not get reimbursed when refunded as well as a refund fee for refund transaction.
Q: Do we need to bring our own lifejackets?
A: Lifejackets are supplied, children 13 and younger are required by USCG to wear a PDF 1 life vest.
Q: Is Alcohol allowed on Book A Cruise Boat tours?
A: No
Q: What if our trip is cut short due to weather?
A: Credit will be given at a prorated rate based on time for another cruise, or a monetary discount reimbursement,
Q: Are any snacks or drinks provided during the event?
A: On HOT days bottled water is available, but we do not provide food. You are encouraged to bring plenty of water to stay hydrated. You may bring snacks on the cruise.
Q: What can we expect during the cruise?
A: This is a tour for fun, adventure on the rivers, relaxing, sightseeing of nature, wildlife, and waterfront homes up the Trent River, Brice's Creek, and up part of the Neuse River.
*If you want to hear about some of the history of the rivers, be sure to ask the Captain.
Q: What type of wildlife could be seen during the cruise?
A: Alligators, Deer, Dolphins, Mallard ducks, rare Neuse River waterdog (Necturus lewisi), a salamander found only in the Neuse and Tar-Pamlico river basins, Sea Gulls, Warblers ducks during migration, Herons, Osprey, American Wigeon duck, Muscovy ducks,
The Neuse River is home to the rare Neuse River waterdog (Necturus lewisi), a salamander found only in the Neuse and Tar-Pamlico river basins.
​The Trent River is known for its diverse fish population, including species like catfish, eels, sturgeon, perch, large-mouth bass, and needle-nose gar.
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